TERMS AND CONDITIONS OF BOOKING 

Reservations for The Corner House by guests (also referred to as the ‘Guest’, ‘You’, ‘Your’ or Holiday Maker) may be accepted by Idyllic Stays LTD  (also referred to as the ‘Owner’,‘We’,‘Us’ or ‘Our’ The Corner House) either directly via our website, or as a result of reservation requests made by the Guest via email, telephone, text or use of our online, mobile and social media channels and associated messaging services, or on behalf of partner Third Party Sites (also referred to as the ‘Agent’ which refers to such partner booking sites as  Discover Scotland, Booking.com, Expedia, Trip Advisor etc. or any other company who makes a booking on our behalf with our consent). The person making the booking must be 25 years or older and will be responsible for all members in their party.

The Agreement:
The Rental Agreement is between the Guest and the Owner. Third-party sites act only as an agent for the Owner. The contract is deemed to have been made once the Guest has paid a deposit and/or We or the Third Party Site have dispatched a confirmation of booking. The guest must be over 25 years of age at the time of booking. This Agreement may be referred to as the ‘Rental Agreement’ or as the ‘Terms and Conditions’ which are taken as agreed by the guest once they have paid a deposit.

Scottish law shall apply to all contractual obligations arising out of these terms and conditions

The Owner endeavours to maintain accurate descriptions of the property and any virtual tours and floor plans, however they are intended only as a guide and if a guest has any specific requirements, they must raise these with the owner before submitting a booking request or before proceeding with a booking. The Owner does not give warranty as to the accuracy of the property details and does not accept responsibility or liability or liability for any loss or damage resulting from information given or statements made whether orally or in writing.

Processing of Personal Data under the GDPR: 
As part of the process of making a booking, having the intention of making a booking with us, or using our website or social media sites, you may provide personal data or have personal data collected. You may also have data collected when calling or emailing us with enquiries or questions regarding the service provided.
By doing so you should be aware of our Privacy Policy found on our website https://www.cornerhousehopeman.co.uk/privacy-policy/ and Cookie Policy https://www.cornerhousehopeman.co.uk/cookie-policy/ which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using our website or by emailing us or calling us to speak in person, you agree to such processing and you agree that all data you provide is accurate. You should also ensure you understand how we will manage and secure your personal data, as well as understand the rights you have.

Booking:
The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that all guests included in the booking are all aware of these Terms & Conditions. The Owner or the Agent reserves the right to decline any booking or refuse access to the property to any person who has not complied with these Terms & Conditions.
The property shall be used for the sole purpose of a Holiday Let in accordance with the Short-Term Let Licensing Regulations

Transferring a Booking after a Booking Confirmation: You may not transfer your Rental Contract or a Booking Contract to another person. If you do not stay at the Property during the Holiday Rental Period but your Guests do, you will still be legally responsible for all your obligations under the Rental Contract and these Booking Terms and your Guests’ compliance with them.

 

Payment:
For bookings made more than 8 weeks before arrival, a deposit (part payment) of 30% of the total cost of the holiday, is required. The balance is due 8 weeks before the rental commences. For bookings made less than 8 weeks before arrival, the total amount is payable, in full, on booking.
The Guest agrees to pay the balance of the payment 8 weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed and is beyond our control. Where a guest fails to pay their balance by the due date the booking will be cancelled and the deposit retained.

Damage Deposit: 
All guests are required to pay either a Damage Deposit of £150 (refundable if there is no damage to the property) or an optional non-refundable Damage Deposit Waiver of £40.  Whichever option is selected, it is due for payment with the final balance payment for the holiday.
Where the Damage Deposit is selected it will be held by Idyllic Stays LTD and applied against but not limited to reasonable costs of repairs, replacement or additional cleaning of furnishings, kitchen equipment, crockery, glass, bedding, towels or any other items damaged or soiled other than normal wear and tear during the holiday/rental period.
Or for the removal of excessive garbage /rubbish.   The damage deposit, less any reasonable charges if applicable, will be returned to the guest within 14 days of the departure date. Where any costs exceed the Damage Deposit, the Guest will pay such excess as notified to them by Idyllic Stays LTD within 14 days of notification.
Where the Guest has opted to pay the Damage Deposit waiver,  The Damage Deposit is not payable. The Damage Deposit Waiver is not refundable.   If the cost of any damages, breakages or additional cleaning exceeds the cost of the damage Deposit or Damage Deposit Waiver then the guest will be liable for any additional costs. Any additional costs will be notified to them by Idyllic Stays LTD and due for payment within 14 days of notification

 

Damage Deposit Waiver:
Where the Guest selects the non-refundable “Damage Deposit Waiver” They do not need to pay the Damage Deposit. The Damage Deposit Waiver is payable with the final balance payment for the holiday. If the cost of any damages exceeds the Damage Deposit value, then the Guest will be liable for any additional costs.  Any additional costs will be notified to them by Idyllic Stays LTD and due for payment within 14 days of notification

The Damage Deposit Waiver does not cover you for any violation our strict No Smoking Policy

The Damage Deposit does not cover all damages and risks, and it is important that you ensure that your holiday insurance specifically covers you for damage to the property, or contents, accidental or otherwise.

Cleaning:
The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise an additional cleaning charge will be levied. Please note that the convention for UK Holiday Homes and Serviced Apartments is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning accepted). Please abide by this convention so we can continue to provide good value for guests.

Damage to linen and towels:
Guests will be responsible for any charge for linen or towels soiled or damaged as a result of products used or applied by you (and your own guests), in particular make-up and fake tan or if any item is found to be missing from the property. Deductions for such damage or loss will be made from the security deposit.

Number of People using Holiday Accommodation:
The Owners permit the Guest and members of the Guest’s party (but no one else) to occupy the property for holiday/business accommodation purposes only. The Guest must declare the correct number of additional guests during booking and, if this changes, must inform Us or the Third Party Site before the rental commences, of any change. No more than the maximum number of 10 People may occupy a property unless by prior written agreement with the Agent or Owner. Extra charges may be applicable if the number of guests differs from the number on the booking.
This is not limited to overnight accommodation. We specifically do not give you permission to host parties or events, other than for guests included in the booking.
The property is licensed to accommodate 10 guests under Scottish licensing Law. Under no circumstances must this number be exceeded. We observe the right to terminate the hire/ rental if these conditions are not observed. In these circumstances a refund will not be given

We observe the right to refuse to hand over the property for rental to any person, who in our opinion is not suitable to take charge of the property. If refusal of entry or termination of the rental booking occurs there will be no refund of any part of the payment made for the holiday.  If any damages have occurred there will be no restriction on us as owners seeking reimbursement of reasonable costs.

 

Arrival and Departure:
The Corner House is available for occupation from 4.00 pm on the first day of the Rental and must be vacated by 10.00 am on the last day.
**Please be advised** due to the large size of the property, it is very time consuming preparing it to our high standards therefore these “check in” and “check out” times are non-negotiable.  Check in and Check out is via a lock box, the code for which will be supplied to you in advance.  It is the guest’s responsibility to ensure they have received their code before arrival at the property.

 

Cancellation or Changes by the Guest:
Once the Rental is Booked, the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical, transport and weather related) then no refund of the deposit and booking fees will be due.

If the guest cancels within 29 days of arrival, The total cost of the holiday is due and no refund will be made in any circumstances.

The following balance return conditions will apply subject to the foregoing provisions for widespread disruption and Force Majeure when no refund of any sort shall be given
Number of days’ notice of cancellation prior to holiday start date.
% holiday cost due from and not returnable to the guest on cancellation.
56 or more days
30%
30-56 days
50%
Less than 29 days
100%

Cancellations must be notified in writing (including by email) as soon as possible to the Agent if booked via an agent or the Owner if booked directly.

Your liability on cancellation to pay outlined percentage costs of the holiday which is at the our discretion, may be subject to deductions if we are able to fill your cancelled booking with replacement guests, subject to any deductions taking into account our administrative time and any discounted price we may be required to charge in order to secure such booking at a later stage. We therefore strongly advise you to take out holiday insurance to cover you for the full cost of the stay.
The expenses incurred in re-letting will be at the discretion of the Agent or Owner.

Once a booking has been accepted dates may be changed at the owner’s discretion providing the property is available for the new dates and the owner is agreeable to the change. A £40 administration charge will be payable, plus any extra rental costs if the new dates are being offered at a higher rate.

We recommend and expect that the guest will have, or will take out a holiday / rental insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay. It is essential that you check your insurance cover prior to booking as this is the full responsibility of the Guest, and not the Owner.

Changes to the booking:
Where the guest makes a change to the booking an administration charge of £40 may be applied for payment by the guest.

Cancellation by Owner:
The booking is made on the understanding that the property is available to the guest on the dates stated.
The agent/owner reserves the right to refuse any booking and to cancel any bookings already made if the property becomes unavailable (for example but not limited to not limited to, software error,  double booking,  loss of short-term let licence, emergency maintenance, if the building is deemed unsafe etc, for any reason whatsoever deemed necessary by the owner to cancel.  The guest will be subject to a full refund of all monies paid (but no further liability). Neither the Owner nor the Agent shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the Owner / Agent will make every possible effort to secure alternative accommodation if required. The Owner cannot guarantee suitable alternative accommodation will be found and accepts no liability for this.

 

Force Majeure:
The Owner or Agent cannot accept responsibility or liability for any alterations, delay or cancellation, or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control. No refunds of any sort will be given due to these foregoing circumstances,

Pets:
Pets other than dogs are allowed to stay at the discretion of the owner.  Please seek written permission by the owner for any other pets you wish to bring with you.

Dog Acceptance:
We welcome bookings for well-behaved and house-trained dogs.
Only house-trained adult dogs are permitted in The Corner House.
A maximum of 2 dogs per stay are allowed. If you would like to bring more dogs then you must seek written permission from the owner.
All dogs must be neutered or spayed no pups.
No dangerous or banned breeds are allowed.

The guest may only bring pets that are booked before the rental begins.  If you wish to bring pets not declared at the time of booking, the owner must be notified and in agreement and the corresponding additional fee paid.

Charges and Limit:
A charge of £30.00 per dog, per stay (not per night), applies for up to two pets, which is the maximum allowable number.  Unless agreed otherwise by prior arrangement.  If agreed the £30 charge is payable per extra pet.

Restrictions:
Dogs are not permitted upstairs, in upstairs bedrooms or on soft furnishings due to guests with allergies.

 

Responsibilities:
Please refrain from leaving your dog unattended,   we are located in a rural area with wildlife and farm animals nearby please bear this in mind when letting your dog off the lead.
Ensure you clean up after your dog, and dispose of waste in the OUTSIDE BINS using the general refuse bin for dog excreta. Failure to do so may result in a £100 fine.
Please be aware that no garden is guaranteed as fully secure for dogs, even if described as private or enclosed.

Departure Instructions:
Dogs are not allowed to be left unattended within the Corner House at any time. All dogs must be removed from the premises upon departure.
Failure to remove dogs or leaving them unattended may result in a fine of £100.
These measures are in place to prioritise the safety and well-being of both our guests and their pets. Your understanding and cooperation are greatly appreciated.

Guest Responsibility:
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.
Guests should put all furniture etc. back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.
Guests must not turn off the emergency lighting located in the hallways or the wifi booster located in bedroom three.

********Safety notice ******** 
The upstairs windows open very wide so that they can be used as a fire escape in the event of a fire.  They all have push button safety locks making them difficult for children to open but please supervise children and vulnerable adults at all times to mitigate/prevent a falling risk.  The owners do not accept any responsibility for injuries resulting from ignoring this advice.

Fire Safety: For those with limited mobility it should be noted that the ground floor bedroom is classed as an” inner room”, therefore, in the event of a fire, if the escape route through the pool/family room and out through the hallway is blocked, the escape route is through a low window.

Candles and naked flames are not permitted in the property.

Excess consumption: 
The Guest is permitted to use the utilities provided at The Corner House during their stay. This includes internet/ wifi, electricity, water, oil and the fuel provided for the log burning stove.  Use should be fair and reasonable and to avoid wastage or excess consumption.  Not over and above that of an average house sleeping ten people.  If excess usage of utilities does occur then the owner reserves the right to charge the guest for excess consumption. For example, if a guest uses significantly more oil to heat the house than the average guest at that time of year, the owner reserves the right to charge the guest for the excess use.

Charging of Electric Vehicles:
Please note we do not allow the charging of Electric vehicles at  The Corner House in accordance with our licence terms and conditions and Fire Risk assessment.   A minimum penalty of £250 will be charged to the guest if they are found to have violated these rules.

Damage, Loss, Theft:
Guests agree to inform owners of any damage or loss, however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. Including refillable toiletry bottles. The owner may ask for reasonable replacement costs. In the instance of damage the Owner or Agency reserves the right to retain all or part of the deposit paid, or for damage exceeding the deposit amount, may automatically charge for reasonable cost of repair, or replacement via the payment method provided at the time of booking.

Wi-Fi and Phone Reception: 
The Owner cannot (and does not) guarantee the speed of any broadband at the Property (or what you will be able to download or stream whilst there). Please be aware that internet and phone reception in rural areas can sometimes be poor. The Owner shall not be responsible or liable for such matters. If internet access is essential to you during a stay, we recommend that you have back up provisions such as mobile dongles.
We do understand the importance of the internet and have worked hard to provide a good connection. We will ensure that we do all we can to resolve any issues that arise that are within our control.

Nuisance:
Guests should not cause nuisance or annoyance to occupants of any nearby property. Please be considerate when using the courtyard area before 8.00 am or after 10.00 pm
Fireworks are not allowed at the property.
If, in the opinion of the Owner / Agent, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, or neighbours, the Owner / Agent has the right to terminate the rental agreement and the Owner / Agent may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.

Good Neighbour Policy:
You agree to abide by all rules and regulations set forth by local ordinances, which includes a “Good Neighbour Policy”. You are advised to keep in mind that holiday rental properties are located in quiet, private neighbourhoods. Please respect our neighbours.

You are not permitted to park on our neighbour’s drive.  The area is clearly set out in the guest handbook and pre-arrival instructions.

Anyone found to be violating noise ordinances will be subject to an initial £500 fine followed by a possible eviction in egregious circumstances. Guests will not be given any refund for issues related to noise ordinance violations. Possible violations include, but are not limited to, limiting sound amplification outdoors, over-occupying rental property, failure to properly dispose of refuse, and failing to follow your agreement. Quiet hours are strictly enforced between 10:00 PM-8:00 AM and no outdoor music or noise is permitted during those times. There are no parties allowed at this property.

Please be advised that filming for commercial purposes within this property is strictly prohibited. Also the use of the Corner House for business activities or explicit content, including sexual services, are prohibited. We are committed to maintaining the privacy and integrity of this location, ensuring its appropriate and respectful use. Failure to comply with these regulations may result in legal action.

Access:
Guests must allow reasonable access to the property by the Owner / Agent for purposes such as but not limited to maintenance, given reasonable notice.

Wildlife:
The Corner House is in a beautiful coastal area. You may encounter Seagulls in the vicinity of the property and we ask you not to feed them.   At certain times of the year the Seagulls are nesting and may be more noisy than usual. This is totally out of our control and we accept no responsibility for this.   We regularly get the windows and outside areas cleaned but we cannot guarantee there will be no seagull excreta present around the property. Other wildlife you may encounter may include the odd spider, mouse, bird, fly, bee, frog or other creature, which may make their way into a property unbeknownst to the owner. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year.
If any of this is likely to be a problem, it would be best not to book. If any of these creatures are encountered, do not panic, but contact the owner in a calm and reasonable way, but only if the creatures become a serious menace.  Otherwise, please just open a window or a door and let them out (as this is usually what they prefer!).
We reserve the right to take no action if we do not consider the existence of the wildlife to be a serious threat to health.

Guest information folder or virtual guidebook:
Property information is included in the guest information folder or virtual guidebook. You are advised to read the property information section upon your arrival at the property and familiarise yourself with the operation of safety, electrical and other equipment in accordance with any guidance provided. The information is provided to make your stay a safe and happy one, but no liability can be accepted by the owners for the content of the property information and your reliance on it, although neither the Owner nor agent seeks to limit or exclude liability for any death or personal injury that results from our own negligence.
Guests are responsible for familiarising themselves with the health and safety information relevant to the property. Guests will find all the necessary information within the guest information folder or virtual guidebook at the property. Please pay particular attention to the safe use of the Log Burner and BBQ.

Complaints:
We inspect the standard of facilities at The Corner House on a regular basis but cannot accept responsibility for any changes made by our property maintenance providers since the last inspection, or failure by the property maintenance providers to keep the property dry, clean, and in good repair or to have all the items mentioned on the website or property description. We also cannot accept responsibility for any damage caused by the occupants just before your booking.We will however, do everything reasonably possible to restore The Corner House the the desired renting state prior to your check-in.
It is essential that you contact us during your stay (details are listed in the welcome folder in the property and our digital guidebook) with any complaints, or reasonable requests so that we are able to help rectify your complaint / accommodate your request in reasonable time during your stay. Although we are not locally based we do have contingencies in place to assist in responding to any problems or requests that may arise. Complaints received after departure cannot be accepted as the Owner thereby has no opportunity to resolve the complaint at the time.
The Owner or Agent cannot be held responsible for any perceived inadequacies. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such, their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites. Please send your complaint to [email protected]

 

Disputes:
No complaints can be considered unless notified during the Guests’ stay in the property. It is the guests responsibility to inform the owner at the earliest possible opportunity of any problem.
Accidents however caused during the holiday are not the liability of the Owner. However the responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Owner and the property maintenance provider. Complaints received after departure cannot be accepted as the Owner thereby has no opportunity to resolve the complaint at the time.

Liability:
The Owner / Agent cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by, or arising out of the property, its plumbing,  electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
The maximum liability accepted by the Owner / Agent will be the total cost of the holiday as paid by the guest to the Owner / Agent. No other expenses such as travelling costs or alternative accommodation will be accepted.

No Smoking Policy:
The Corner House and Idyllic Stays LTD has a strict No Smoking or Vaping Policy within our property. The MINIMUM charge for violation will be £250

 

Damage:
Any damage to furnishings, carpets, curtains, blinds, or any internal object will be charged for, at the cost of a new replacement, or of equal quality to that damaged, should the original item not be available to replace with an exact replacement.
If it is necessary to redecorate all or part of the property, or order / fit new carpets, You will be invoiced for the full cost of materials and labour, plus compensation for any days we need to close the property to make the repair, plus the cost of alternative accommodation if we need to relocate future booked Guests, plus a compensation cost for our time and inconvenience arranging such repairs.
It is the responsibility of the lead booker to ensure that all guests are made aware of, and adhere to our No Smoking Policy or Vaping Policy, as the Policy applies to the entire Booking and not to individual guests.

 

Penalty Charges:

Penalty charges will apply to the following and are not covered by the damage deposit waiver if selected:

If the guest overstays and does not vacate by the due departure time a minimum penalty of £250 will be charged along with any ongoing costs, losses or expenses arising either directly or indirectly as the case may be from the failure to vacate the property.

A minimum of £250 charge if the need to deep clean the house arises from smoking or vaping at the property.

A minimum penalty of £250 will be charged to the guest if they are found to have charged their EV car at the property.

A £100 minimum penalty charge for failing to remove pet excreta

Waiver:
The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute, and shall not be construed as a waiver of such term or right.

Miscellaneous:
The Guest agrees that the contract with the owner is made at the Owners’ premises and that any proceedings between the parties shall be conducted in the County Court nearest to the
Owner.

If a court finds part of your booking contract (including these terms) illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

By providing your card information, you allow Idyllic Stays LTD Ltd to charge your card for future payments in accordance with their terms.

The Corner House is a holiday Rental Property Owned by Idyllic Stays LTD, 13398975 Correspondence address: Fulford Lodge, 1 Heslington Lane, York, YO10 4HW.  Please note any correspondence must also be emailed to [email protected]